Privacy Policy & Data Protection

Our Commitment to Your Privacy

At Pacla Media Service, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Based on our database structure, we collect the following types of information:

Personal Information

• Account Information: Email address, phone number, password (hashed)
• Profile Information: Full name, display name, bio, country, social links
• Contact Information: Phone numbers, email addresses for communication

Usage Information

• Transaction Data: Purchase history, wallet balances, payment information
• Service Usage: Listings created, media uploaded, livestream participation
• Technical Data: IP addresses, browser information, device details
• Location Data: For services like boda-boda transportation and housing listings

Content You Provide

• Uploaded media files (images, videos)
• Product listings and descriptions
• Archive items and downloads
• Lost and found item reports
• Album and image content

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing user accounts
• Personalizing your experience and delivering relevant content
• Communicating with you about services, updates, and promotions
• Ensuring platform security and preventing fraud
• Complying with legal obligations
• Analyzing usage patterns to enhance user experience

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share specific information

For services like boda-boda transportation, we share limited information (name, contact details) between riders and drivers to facilitate the service.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication mechanisms
• Secure payment processing

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain exceptions
• Objection: You can object to processing of your personal information
• Portability: You can request a copy of your data in a structured, machine-readable format
• Withdraw Consent: You can withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Copyright and Intellectual Property

Pacla Media Service respects intellectual property rights and expects our users to do the same.

User Content

Users retain ownership of any content they create and share on our platform, including:

• Product listings and descriptions
• Uploaded media (images, videos)
• Archive items and resources
• Album content and images

By uploading content to our platform, you grant Pacla Media Service a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content in connection with providing our services.

Platform Content

All platform design, text, graphics, logos, button icons, images, audio clips, and software are the property of Pacla Media Service or our content suppliers and are protected by international copyright laws.

Copyright Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us with the following information:

1. A description of the copyrighted work that you claim has been infringed
2. A description of where the material you claim is infringing is located on our platform
3. Your contact information including address, telephone number, and email
4. A statement that you have a good faith belief that the disputed use is not authorized
5. A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Kenya and choose to provide information to us, please note that we transfer the data to Kenya and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

If you become aware that a child has provided us with personal information, please contact us immediately.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: wesongabramwel4@gmail.com
• Phone: to be updated
• Address: Pacla Media Service, Maseno, Kenya